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Download ReportLoyalty Programs Dole Out Rewards but Fail to Fully Connect with Consumers Says New CMO Council Study
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CMO Council releases
first benchmark of the Customer Experience Board:
Competitive crunch and convergence in communications marketplace is fueling increased customer churn, and testing customer loyalty.
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Expert Insight
Loyalty Dogs Blog
The experts from Loyalty Labs offer musings on best practices in customer management.
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The Latest in Loyalty
5 Best, 5 Worst Customer-Loyalty Programs
Bar-coded icons of customer loyalty line the wallets and hang from the key chains of countless consumers, though that commitment isn't always so richly rewarded. more »

Featured Book
Customer Satisfaction is Worthless, Customer Loyalty is Priceless
by Jeffrey Gitomer
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Blogs
GENERAL

BlogTalkRadio / Customer Experience

RKG Blog
By Alan Kaufman

Loyalty Leader
By Deb Schmidt

The Allegiance Blog
By John Epeneter

The Brand Man Speaks
By Eli Portnoy

The Brand Builder Blog
By Olivier Blanchard

The Loyalty Truth Blog
By Bill Hanifin

Church of the Customer Blog
By Ben McConnell and Jackie Huba

The Customer Loyalty Blog
By Sallie Burnett of Customer Insight Group, Inc.

Sage Words
By Mark Sage, Loyalty Director

eBusiness and Channel Strategy Blog
From Forrester Research

Customers Rock
By Becky Carroll

Think Customers: The 1to1 Blog
By Elizabeth Glagowski

Customer Loyalty Blog
By Sallie Burnett

The Loyalty Blog
From Customer Insight Group

The Steven Howard Marketing Blog
By Steven Howard

PointLoyalty
A blog for sharing ideas anf insights about customer loyalty

Customer Loyalty Exchange Group
From the CLE Group

 

TRAVEL

The Cranky Flier

Hotels and Points: Loyalty Traveler Blog
By Ric Garrido

Travolution
By Kevin May

Hotel Blogs
By Guillaume

Up Front with Tim Winship
By Tim Winship

Flying Solo
By Peter Crocker

 

RESTAURANT

The Restaurant Marketing Blog
By Joel Cohen

Restaurant Commando
By Troy Authement and Alex Makarski

The Restaurant Branding, Marketing and Advertising Blog
By Joseph Szala

 

SUPERMARKETS

The Supermarket Guru Blog
By Phil Lempert

The Supermarkets Blog on Business Exchange
By Jane Porter

 

RETAIL

Retail CRM